Warranty Policy

At GILA LTD, we proudly offer high-quality electronic products from trusted brands. All the eligible products are covered with a standard warranty. Our dedicated support team is always available to provide guidance and required assistance.

Standard Warranty Coverage

Unless otherwise stated, most electronic products sold on our website includes a 36 months warranty from the date of delivery. This warranty typically covers:

Manufacturing defects
Hardware faults under normal use
Electrical or mechanical failures due to workmanship
Some products are with extended manufacturer warranties. The details are mentioned on the product page.

Exclusions – What’s Not Covered

The warranty does not cover:

Accidental or physical damage (e.g. cracked screens, water-sand damage)
Cosmetic wear and tear (scratches, scuffs)
Damage caused by misuse, negligence or unauthorised repairs
Issues related to software, batteries, or electronic consumable materials unless specifically included
Loss or theft
How to Make a Warranty Claim

To request support under warranty:

Contact our support team at sales@gilagadget.com
Provide:
Your order number
A detailed description of the issue
Photos or videos (if applicable)
We’ll assess your claim and may ask you to return the item for inspection.
If the product is confirmed to be faulty and is within warranty, we will:

Repair the item free of charge, or
Replace it with a new or equivalent model, or
Offer a refund if repair/replacement is not possible
Return Shipping

Within 30 days of delivery: We cover return postage for confirmed faults.
After 30 days: You may be responsible for shipping the item back unless covered by the manufacturer.
Need Help?

We’re here to assist you with all warranty-related questions. Reach out to our friendly customer service team:

Email: sales@gilagadget.co
See also: Returns & Refunds Policy

GILA LTD
Email: sales@gilagadget.com
Business Address: Unit 10, Falcon Business Centre,
14 Wandle Way, London CR4 4FG, United Kingdom
Company Registration No: 07764773
VAT No: APPLIED