Shipping Policy
UK Shipping – Standard Shipping is Always Free
Shipping Services & Carriers
We have partnered with trusted and reliable courier services to ensure fast, safe and trackable deliveries. Our courier partners are:
Royal Mail
DPD
FedEx
UPS
or any other convenient for us
A suitable carrier will be automatically selected based on the size, weight, and destination of your order. All parcels are sent with standard tracking details.
Order Processing Times
Orders are processed within 0–3 business days (Monday–Friday).
Once processed, your order will be handed to the selected courier partner for delivery.
Orders placed before 6:00 PM (GMT) are more likely to be processed on the same day.
Delivery Times
We aim to deliver the orders within 7–10 business days from the date the order is received under standard shipping.
Delivery times are applied Monday to Friday. This excludes weekends and UK public holidays.
Please note: Remote or rural areas may experience slightly longer delivery times.
Order Cut-Off Time
Orders placed before 6:00 PM (GMT) (Greenwich Mean Time – London, UK) are eligible for the same-day or the next-day processing. Orders placed after this time will be processed on the next business day.
Tracking Your Order
Once your order is shipped, you’ll receive a shipping confirmation email with your tracking number and a direct link to monitor your parcel’s progress.
If you do not receive tracking details within 10 business days of ordering, kindly contact us at sales@gilagadget.com.
Delivery Attempts
If you’re not available at the delivery address, the courier may:
Attempt redelivery
Hold the parcel at a local collection point
If a parcel is returned to us due to missed deliveries or an incorrect address, redelivery charges will be applied.
Shipping Restrictions
We currently do not ship to P.O. Boxes.
All the orders will require a signature upon delivery.
Orders will not be delivered on weekends or during the bank holidays.
Need Help?
If you have any questions about your delivery or tracking, please reach out to our customer support team:
E-mail: sales@gilagadget.com
Support Hours: Monday to Friday, 9am – 6pm (GMT)
GILA LTD
Email: sales@gilagadget.com
Business Address: Unit 10, Falcon Business Centre,
14 Wandle Way, London CR4 4FG, United Kingdom
Company Registration No: 07764773
VAT No: APPLIED